Privacy policy
Last updated: 12 August 2026
Our store operates this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a suitable shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used and disclosed.
Personal Information We Collect or Process
When we use the term “personal information”, we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or anonymised so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences derived from such information:
- Contact details, including your name, address, billing address, shipping address, telephone number and email address.
- Financial information, including credit card, debit card and financial account numbers, card payment information, financial account information, transaction details, payment method, payment confirmation and other payment details.
- Account information, including your username, password, security questions, preferences and settings.
- Transaction information, including products you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, as well as previous transactions.
- Communications with us, including information you provide when communicating with us, for example when contacting customer support.
- Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
- Usage information, including information about your interaction with the Services and how and when you use or browse the Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
- Automatically through the Services, including through your device when you use our products or services or visit our website, and through cookies and similar technologies.
- From our service providers, including when we engage them to provide certain technologies or services and they collect or process personal information on our behalf.
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:
- Providing, personalising and improving the Services. We use your personal information to provide the Services and fulfil our contractual obligations to you; process payments; fulfil orders; remember your preferences and products you may be interested in; send account notifications; process purchases, returns, exchanges and other transactions; create, maintain and manage your account; arrange shipping; facilitate returns and exchanges; enable you to submit reviews; and provide a personalised shopping experience, such as product recommendations based on your purchases. This may include using your personal information to personalise and improve the Services.
- Marketing and advertising. We use your personal information for marketing and advertising purposes, including sending marketing, advertising and promotional communications by email, text message or post, and displaying online advertisements for products and services within our Services or on other websites, including based on products you have previously purchased or added to your basket and other activity within the Services.
- Security and fraud prevention. We use your personal information to authenticate your account; provide a secure shopping and payment experience; detect, investigate or take action regarding fraudulent, illegal, unsafe or harmful activity; and protect public safety and our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other login information with anyone.
- Communicating with you. We use your personal information to provide customer support, respond to your enquiries, provide effective services and maintain our business relationship with you.
- Legal purposes. We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from authorities or government agencies; investigate or participate in legal proceedings, potential claims or ongoing disputes; and enforce or investigate potential violations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:
- With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
- With business and marketing partners to provide services and advertising. For example, we use Shopify to help provide personalised advertising through third-party services based on your online activity across different merchants and websites.
- When you request or authorise us to disclose certain information to third parties, for example to ship products to you or when you use social media widgets or login integrations.
- With our affiliates or within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations, including responding to subpoenas, search warrants or similar requests; to enforce our Terms of Service or policies; or to protect or defend the Services, our rights and the rights of our users or others.
Our Relationship with Shopify
The Services are powered by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may therefore be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.
We also use certain advanced Shopify features that incorporate data and information obtained through your interactions with our store, other merchants and Shopify to help protect, grow and improve our business.
To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify itself.
In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests relating to your rights regarding Shopify's use of your personal information.
For more information, please refer to Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties.
If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy or security of these websites or for the accuracy, completeness or reliability of information contained on them.
Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions on its use by us or third parties.
Our inclusion of such links does not imply our endorsement of the content of those platforms or their owners or operators, except as otherwise disclosed through the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children below the age of majority in your jurisdiction.
If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under the age of 16, as those terms may be defined under applicable law.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security.
Information you send to us may also not be secure while in transit. We recommend using secure channels when communicating sensitive or confidential information to us.
How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce contracts and policies.
Your Rights and Choices
Depending on where you live, you may have one or more rights relating to your personal information. These rights are not absolute, may apply only in certain circumstances and, where permitted by law, we may decline certain requests.
These rights may include:
- Right to access / know. You may have the right to request access to the personal information we hold about you.
- Right to deletion. You may have the right to request that we delete personal information we hold about you.
- Right to correction. You may have the right to request that we correct personal information we hold about you.
- Right to data portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances and subject to applicable exceptions, request that we transfer it to a third party.
- Managing communication preferences. We may send promotional emails to you. You can opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional communications, such as messages relating to your account or orders.
UK and EEA Residents
If you live in the United Kingdom or European Economic Area (EEA), subject to restrictions and limitations under applicable law, you may also have the following rights:
- Right to object to or restrict processing. You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
- Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.
You may exercise these rights where indicated within the Services or by contacting us using the contact details below.
You will not be discriminated against for exercising these rights.
Before processing your request, we may need to verify your identity where permitted or required by applicable law.
You may also appoint an authorised representative to make requests on your behalf where permitted by law. We may require proof that the representative has been authorised by you and may ask you to verify your identity directly.
We will respond to requests within the timeframes required by applicable law.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details below.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
For customers located in the United Kingdom, this may include the Information Commissioner's Office (ICO).
International Transfers
We may transfer, store and process your personal information outside the country in which you live.
Where personal information is transferred outside the United Kingdom or European Economic Area, we will rely on recognised transfer mechanisms where required, such as the European Commission's Standard Contractual Clauses or equivalent mechanisms recognised by the relevant UK authorities, unless the information is transferred to a country recognised as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal or regulatory reasons.
We will publish the updated Privacy Policy on our website, update the “Last updated” date and provide any notice required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: