Shipping policy

Last updated: 12 August 2026

Thank you for choosing FAROX. We do our best to process and dispatch every order as quickly as possible. Below you will find all the information regarding order processing, shipping and delivery.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

During periods of high demand, public holidays or promotional events, processing times may vary slightly.

Once your order has been dispatched, you will receive the information needed to track your delivery, where tracking is available.

Delivery Times

For orders shipped to the United Kingdom, delivery generally takes 5–10 business days from dispatch.

Delivery times are estimates and may vary due to circumstances outside FAROX's control, including courier delays, public holidays, weather conditions or other exceptional circumstances.

Shipping Costs

Standard shipping is FREE throughout the United Kingdom. 🇬🇧

Any additional shipping options and their associated costs, where available, will be displayed at checkout before payment.

Order Tracking

Where available, once your order has been dispatched you will receive a tracking number that you can use to follow the progress of your delivery.

Please allow 24–72 hours for tracking information to begin showing updates.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice that you have entered incorrect information, please contact us as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once the order has been handed over to the courier.

Package Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbours, reception areas or any safe place indicated by the courier.

If you are still unable to locate your package, please contact us with your order number and we will assist you in checking the shipment.

Orders Damaged in Transit

If your product arrives damaged, please contact us as soon as possible and provide your order number along with clear photographs showing the issue.

We will review the situation and provide appropriate assistance in accordance with your rights under applicable consumer protection laws.

Delivery Delays

In exceptional circumstances, a shipment may take longer than expected. A courier delay does not necessarily mean that your package has been lost.

If your order is experiencing a significant delay, please contact us and we will help check the status of your shipment.

Contact Us

For any questions regarding shipping or your order, please contact us through the Contact Us page on our website.

We recommend always including your order number so that we can assist you as quickly as possible.